Terms & Conditions

About Us

MadeByLysi is a UK-based small business creating and selling greeting cards, including original hand-painted designs, printed greeting cards and personalised cards.

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Business name: MadeByLysi
Email: contact@madebylysi.com
Country: United Kingdom

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If you have any questions about an order or these Terms & Conditions, please contact us at contact@madebylysi.com.

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Our Products

Our standard card designs are created from original hand-painted artwork by MadeByLysi. The artwork is then professionally printed using commercial printing services.

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Because our designs originate from hand-painted artwork, there may be slight differences in colour or appearance between the original artwork, photographs displayed on our website and the final printed card.

We make reasonable efforts to ensure that product photographs, descriptions and colours accurately represent our products. However, colours may appear slightly different depending on your screen, device and display settings.

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Minor variations in colour or appearance do not affect the quality or intended use of the product.

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Personalised Cards

Some products can be personalised with names, messages, dates or other information supplied by the customer. Please carefully check all spelling, names, dates, wording and other information before placing your order.

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We will create personalised products using the information provided by you. We cannot be responsible for errors in personalisation where the error was contained in the information supplied by the customer. Personalised, customised or bespoke products may be excluded from the usual statutory 14-day cancellation right where the applicable legal exception for goods made to the customer's specifications or clearly personalised applies.

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This does not affect your legal rights where a personalised product is faulty, damaged, not as described or otherwise fails to meet applicable consumer protection requirements.

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Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected by you. Once your order has been accepted and payment has been received, we will begin processing your order.

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You should receive an order confirmation by email. Please check your order confirmation carefully and contact us as soon as possible if you notice an error.

 

We reserve the right to cancel an order where a product is unavailable or where there has been an obvious error in the product description or price. If we cancel an order after payment has been taken, we will provide an appropriate refund.

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Prices and Payment

All prices are displayed in pounds sterling (£), unless otherwise stated. The product price and applicable delivery charges will be displayed before you complete your purchase.

 

Payment must be made using the payment methods available at checkout. We reserve the right to change our prices from time to time. Price changes will not affect an order that we have already accepted.

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Processing and Dispatch

We aim to process and dispatch orders within 1–3 working days of receiving your order.

 

Orders placed at weekends or on UK bank holidays will normally be processed on the next working day.

Personalised orders may require additional processing time. Where applicable, this will be stated on the relevant product page.

 

Orders will normally be dispatched using the Royal Mail service selected or offered at checkout.

Royal Mail delivery estimates are generally delivery aims rather than guaranteed delivery dates unless expressly stated otherwise.

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UK Delivery

We use Royal Mail for deliveries within the United Kingdom.

 

Depending on the options available at checkout, tracked services may be offered. The delivery service and applicable price available to you will be displayed at checkout.

 

Royal Mail delivery aims can occasionally be affected by circumstances outside our reasonable control, including postal delays, strikes, adverse weather, peak periods and other disruptions. Selecting a faster delivery service does not guarantee delivery by a particular date unless the relevant service expressly provides a guaranteed delivery commitment.

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Delivery to Ireland

We also ship orders to the Republic of Ireland.

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International delivery options and prices will be displayed at checkout where available. Delivery times to Ireland vary depending on the Royal Mail service selected and other circumstances affecting international delivery. Any delivery timeframe provided is an estimated delivery aim rather than a guaranteed delivery date unless expressly stated otherwise.

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International deliveries may be subject to customs procedures, import requirements, taxes, duties or other charges imposed by the destination country. Where such charges are payable by the customer, they are the customer's responsibility unless otherwise stated at checkout.

 

Delivery Address

You are responsible for providing an accurate and complete delivery address when placing your order. Please check your address carefully before completing your purchase.

 

We cannot be responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer, subject to your statutory rights.

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If an order is returned to us because an incorrect or incomplete address was provided, please contact us at contact@madebylysi.com so that we can discuss the available options. Where permitted by law, additional postage may be required if an order needs to be resent.

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Delayed or Missing Orders

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us at contact@madebylysi.com.

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Please provide your order number and any relevant delivery information so that we can investigate the issue.

Where appropriate, we may contact Royal Mail or take other reasonable steps to investigate a missing delivery.

Nothing in this section affects your statutory consumer rights.

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Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact MadeByLysi as soon as reasonably possible at contact@madebylysi.com.

Please provide your order number and, where appropriate, photographs of the damage or issue. We will deal with faulty, damaged or incorrectly supplied goods in accordance with your statutory consumer rights. Depending on the circumstances and your legal rights, this may include a repair, replacement or refund.

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Please do not dispose of a damaged or incorrect item until we have had an opportunity to assess the issue. Please contact us before returning faulty, damaged or incorrectly supplied goods so that we can provide the appropriate return instructions.

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Returns and Cancellation

Voluntary 30-Day Returns

In addition to statutory consumer rights, MadeByLysi offers a voluntary 30-day returns policy for eligible greeting cards.

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If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided that the card or cards:

• Are unused and in their original condition

• Have not been written in, altered or damaged after delivery

• Are returned in suitable packaging to prevent damage during transit

• Include any original packaging supplied with the order, where applicable

• Are accompanied by your order number or other proof of purchase

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Customers are responsible for the cost of returning unwanted items under this voluntary 30-day returns policy.

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Requesting a Return

Please contact MadeByLysi at contact@madebylysi.com before sending an item back.

 

Please include your order number, the item or items you would like to return and the reason for the return. We will then provide the relevant return instructions. Please do not send a return without contacting us first, as this may delay the processing of your refund.

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Personalised or Bespoke Products

Personalised, customised or bespoke greeting cards made to your specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind where the applicable legal exception applies.

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However, personalised or bespoke cards remain covered by applicable statutory consumer rights where they are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.

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Statutory Right to Cancel

If you purchase as a consumer online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, where the applicable statutory cancellation rules apply. If you wish to exercise a statutory cancellation right, please contact MadeByLysi at contact@madebylysi.com within the applicable cancellation period.

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After notifying us of your decision to cancel, you will generally have a further 14 days to return the goods. The statutory cancellation right does not generally apply to goods made to your specifications or clearly personalised where the relevant legal exception applies.

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Where you validly exercise a statutory cancellation right, we will provide any refund required by applicable law.

This generally includes the cost of standard delivery originally paid but may not include any additional amount paid for a more expensive delivery option. Unless the goods are faulty, damaged or incorrectly supplied, you may be responsible for the cost of returning the goods where permitted by law.

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Refunds

Once a returned item has been received and checked, we will confirm whether a refund is due. Approved refunds will normally be issued to the original payment method.

 

Please allow additional time for your bank or payment provider to process the refund. Where a refund is due under statutory cancellation rights, the amount and timing of the refund will be handled in accordance with applicable law.

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For eligible statutory cancellations, the original standard delivery charge may also be refundable. Any additional amount paid for an upgraded delivery service may not be refundable where permitted by law.

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Exchanges

We do not currently offer direct exchanges.

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If you would like a different card, you may return your original purchase in accordance with our Returns & Refunds Policy, where eligible, and place a new order.

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Intellectual Property

All original artwork, illustrations, designs, photographs, logos, text and other creative content belonging to MadeByLysi remain the intellectual property of MadeByLysi unless otherwise stated.

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Purchasing a greeting card does not give you ownership of the underlying artwork or design. You may not reproduce, copy, scan, commercially reproduce, modify, distribute or resell our artwork or designs without our prior written permission.

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Customer-Supplied Content

If you provide photographs, artwork, text or other material for use in a personalised product, you confirm that you have the necessary rights or permission to provide and use that material.

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You must not provide material that infringes another person's copyright, trademark, privacy rights or other legal rights. We reserve the right to refuse personalised content that we reasonably believe is unlawful or infringes another person's rights.

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Our Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

 

In particular, nothing in these Terms & Conditions affects your statutory consumer rights or our legal responsibility for goods that are faulty, misdescribed or otherwise fail to meet applicable legal requirements. Subject to applicable law, we are not responsible for losses caused by circumstances outside our reasonable control.

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Events Outside Our Reasonable Control

Circumstances outside our reasonable control may occasionally affect our ability to fulfil an order. These may include postal disruptions, strikes, extreme weather, natural disasters, technical problems, customs delays or other exceptional circumstances.

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Where this happens, we will take reasonable steps to minimise any resulting delay and keep you informed where appropriate. Nothing in this section affects any statutory consumer rights you may have.

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Privacy

We process personal information in accordance with applicable UK data protection laws.

For information about how we collect, use and protect your personal information, please see our Privacy Policy.

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Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services or legal obligations.

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The version of these Terms & Conditions that applies to your order will generally be the version available when you place your order.

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Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable law provides otherwise.

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Nothing in this section limits any mandatory consumer rights that may apply to you.

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Contact Us

If you have any questions about these Terms & Conditions, an order, delivery, returns or our products, please contact:

MadeByLysi
Email: contact@madebylysi.com
Country: United Kingdom