Returns & Refunds Policy

Voluntary 30-Day Returns

In addition to your statutory consumer rights, MadeByLysi offers a voluntary 30-day returns policy for eligible greeting cards.

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If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided that the card or cards:

• Are unused and in their original condition

• Have not been written in, altered or damaged after delivery

• Are returned in suitable packaging to prevent damage during transit

• Include any original packaging supplied with the order, where applicable

• Are accompanied by your order number or other proof of purchase

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Customers are responsible for the cost of returning unwanted items under this voluntary 30-day returns policy. This voluntary 30-day returns policy does not replace or restrict any statutory cancellation rights or other consumer rights you may have.

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How to Request a Return

Please contact us at contact@madebylysi.com before sending an item back.

Please include:

• Your order number

• The item or items you would like to return

• The reason for the return

 

We will then provide the relevant return instructions.

Please do not send a return without contacting us first, as this may delay the processing of your refund.

Please package returned items carefully so that they arrive safely.

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Change-of-Mind Returns

If you simply change your mind about an eligible purchase, you may request a return within 30 days of receiving the order under our voluntary 30-day returns policy, provided that the requirements in Section 1 are met.

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Customers are responsible for the cost of returning unwanted items under this voluntary policy.

This voluntary policy is in addition to any statutory cancellation rights that may apply.

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Personalised, Customised or Bespoke Cards

Personalised, customised or bespoke greeting cards made to your specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind where the applicable legal exception applies.

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However, personalised, customised or bespoke cards remain covered by applicable statutory consumer rights where they are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.

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Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact us as soon as reasonably possible at: contact@madebylysi.com

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Please provide your order number and, where appropriate, photographs of the issue and packaging.

We will deal with faulty, damaged or incorrectly supplied goods in accordance with your statutory consumer rights.

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Depending on the circumstances and your legal rights, this may include a repair, replacement or refund.

Please do not dispose of a damaged or incorrect item until we have had an opportunity to assess the issue.

Please contact us before returning faulty, damaged or incorrectly supplied goods so that we can provide the appropriate return instructions.

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Statutory Right to Cancel

If you purchase as a consumer online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, where the applicable statutory cancellation rules apply.

If you wish to exercise a statutory cancellation right, please contact us at: contact@madebylysi.com

You should notify us within the applicable cancellation period.

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After notifying us of your decision to cancel, you will generally have a further 14 days to return the goods.

The statutory cancellation right does not generally apply to goods made to your specifications or clearly personalised where the relevant legal exception applies.

 

Where you validly exercise a statutory cancellation right, we will provide any refund required by applicable law. This will generally include the cost of standard delivery originally paid, but may not include any additional amount paid for a more expensive delivery option.

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Unless the goods are faulty, damaged or incorrectly supplied, you may be responsible for the cost of returning the goods where permitted by law.

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Refunds

Once a returned item has been received and checked, we will confirm whether a refund is due. Approved refunds will normally be issued using the original payment method. Please allow additional time for your bank or payment provider to process the refund.

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Where a refund is due under statutory cancellation rights, the amount and timing of the refund will be handled in accordance with applicable law.

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For eligible statutory cancellations, the original standard delivery charge may also be refundable. Any additional amount paid for an upgraded delivery service may not be refundable where permitted by law.

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Return Postage

For unwanted items returned under our voluntary 30-day returns policy, customers are responsible for the cost of returning the item. Where an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.

 

Nothing in this section affects any statutory rights you may have regarding the cost of returning faulty, damaged or incorrectly supplied goods.

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Exchanges

We do not currently offer direct exchanges.

If you would like a different card, you may return your original purchase in accordance with this policy, where eligible, and place a new order.

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Items Not Eligible for the Voluntary 30-Day Returns Policy

Unless they are faulty or otherwise covered by your statutory rights, the following items are not eligible for return under our voluntary 30-day returns policy:

• Personalised, customised or bespoke greeting cards

• Cards that have been written in or used

• Cards that have been altered or damaged after delivery

• Items that have been damaged by the customer

 

This does not affect any statutory rights that may apply.

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Delivery

MadeByLysi currently ships greeting cards to customers in the United Kingdom and the Republic of Ireland.

 

Orders are delivered using Royal Mail services. Delivery times may vary depending on the service selected and destination. If an order appears to be delayed or does not arrive, please contact us at contact@madebylysi.com and we will do our best to assist.

 

Nothing in this section affects your statutory consumer rights relating to delivery.

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Your Statutory Rights

This Returns & Refunds Policy does not affect your statutory rights as a consumer. Nothing in this policy is intended to limit, exclude or replace any rights or remedies you may have under applicable consumer protection law.

 

Where there is a difference between this voluntary returns policy and your statutory rights, your statutory rights will apply.

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Contact Us

If you have any questions about returns, refunds or your order, please contact:

MadeByLysi
Email: contact@madebylysi.com
Country: United Kingdom