Shipping Policy

Processing and Dispatch

As a small, independent business, we prepare and dispatch orders personally. We aim to process and dispatch orders within 1–3 working days of receiving your order.

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Orders placed at weekends or on UK bank holidays will normally be processed on the next working day.

During particularly busy periods, including Christmas, Valentine's Day and other seasonal occasions, processing may occasionally take longer. If there is an unexpected delay, we will do our best to keep you informed.

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Personalised orders may require additional processing time where this is stated on the relevant product page.

 

UK Delivery

We use Royal Mail to deliver orders within the United Kingdom.

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The Royal Mail delivery service available to you, together with the applicable delivery charge, will be shown at checkout before you complete your purchase. All delivery options to the UK include tracked services. Details of your order will be emailed to you with the email address provided at checkout.

 

Royal Mail delivery times are generally stated as estimated delivery aims rather than guaranteed delivery dates unless a particular service expressly provides a guaranteed delivery commitment.

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Delivery times can occasionally be affected by circumstances outside our reasonable control, including postal disruption, strikes, adverse weather, peak periods and other exceptional circumstances.

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Delivery to Ireland

We also offer delivery to the Republic of Ireland. International delivery options and prices will be shown at checkout where available.

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Delivery times to Ireland vary depending on the Royal Mail service selected and other circumstances affecting international delivery. Any delivery time provided is an estimated delivery aim rather than a guaranteed delivery date unless expressly stated otherwise.

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International deliveries may be subject to customs procedures, import requirements, taxes, duties or other charges imposed by the destination country. Where such charges are payable by the customer, they are the customer's responsibility unless otherwise stated at checkout.

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Delivery Charges

Delivery charges will be displayed at checkout before you place your order.

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We may occasionally offer free delivery promotions. Any applicable promotion and its terms will be clearly stated at the time.

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Tracking

Where a tracked Royal Mail service is used, tracking information will normally be provided after your order has been dispatched. 

 

For untracked services, live tracking information will not be available.

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Delayed or Missing Orders

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us at: contact@madebylysi.com

 

Please include your order number and any relevant delivery information. We will do our best to assist and, where appropriate, may contact Royal Mail or take other reasonable steps to investigate the delivery.

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Nothing in this Shipping Policy affects any statutory consumer rights you may have.

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Incorrect or Incomplete Address

Please check your delivery address carefully before completing your order.

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If an order cannot be delivered or is returned to us because an incorrect or incomplete address was supplied, please contact us at contact@madebylysi.com so that we can discuss the available options.

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Where permitted by law, additional postage may be required if an order needs to be resent because an incorrect or incomplete address was provided by the customer.

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Damaged Orders

We carefully package every order to help protect it during delivery. If your order arrives damaged, please contact us as soon as reasonably possible at: contact@madebylysi.com

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Please provide your order number and, where appropriate, photographs of the damaged item and packaging.

We will investigate the issue and deal with the matter in accordance with your statutory consumer rights.

Please do not dispose of a damaged item until we have had an opportunity to assess the issue.

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International Delivery

At present, MadeByLysi offers delivery within the United Kingdom and to the Republic of Ireland.

If we introduce delivery to additional countries, the available destinations, delivery charges and any relevant delivery information will be shown at checkout or on the website.

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Events Outside Our Reasonable Control

Occasionally, circumstances outside our reasonable control may affect delivery or our ability to process an order. These circumstances may include postal disruption, strikes, extreme weather, natural disasters, technical problems, customs delays and other exceptional events.

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Where such circumstances occur, we will take reasonable steps to minimise any resulting delay.

Nothing in this section limits any statutory rights or remedies that apply to you.

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Contact Us

If you have any questions about your order or delivery, please contact:

MadeByLysi
Email: contact@madebylysi.com
Country: United Kingdom