Frequently Asked Questions
All you need to know about your order!
If you have any more questions, please don't hesitate to contact us.
What products or services do you offer?
We offer unique, handmade greeting cards. Each design is hand painted on watercolour card, and then printed to sell to you!
We also offer hand painted, personalised cards that are made-to-order and completely unique to you! If you’re not sure which option is right for you, feel free to get in touch and we’ll be happy to help.
How do I place an order?
You can place an order through our website. If you have any questions before getting started, just send us an email through our contact form.
How much do your cards cost?
Prices vary depending on whether it's a standard or personalised card. You can find our current prices here, or contact us for a personalised quote.
How long do orders typically take?
We aim to process and dispatch orders within 2-3 working days. We’ll confirm the expected timeframe when you place your order or booking. You can find more details in our shipping policy.
Can I request a custom order or service?
Absolutely! We’re happy to discuss bespoke requirements. Contact us with your ideas and we’ll let you know what’s possible.
What payment methods do you accept?
We accept all major credit/debit cards, as well as Apple Pay and Google Pay.
What is your cancellation or refund policy?
We have a 30-day return policy which you can read here. If you’re unsure whether your situation qualifies, please contact us.
