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Privacy Policy

Last updated: 5th October 2026

Who We Are

This Privacy Policy explains how MadeByLysi collects, uses and protects your personal information when you visit our website, place an order or otherwise interact with our business.

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MadeByLysi is the data controller responsible for the personal information we process.

Business name: MadeByLysi
Email: contact@madebylysi.com
Country: United Kingdom

 

Information We Collect

We may collect and process the following personal information.

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Information You Provide

This may include:

  • Your name

  • Email address

  • Delivery or postal address

  • Billing address

  • Telephone number, if provided

  • Information contained in messages, enquiries or reviews

  • Information you provide when requesting a personalised product

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Order Information

When you place an order, we may collect:

  • Details of the products purchased

  • Personalisation details supplied by you

  • Delivery information

  • Billing and transaction information

  • Information necessary to process and fulfil your order

Payment card details are processed securely by our payment providers and are not stored by MadeByLysi.

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Technical Information

When you visit our website, we may automatically collect certain technical information, which may include:

  • IP address

  • Browser type and version

  • Device information

  • Website usage information

  • Pages visited and time spent on the website

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How We Use Your Information

We use personal information where necessary to:

  • Process and fulfil your orders

  • Create and deliver personalised products

  • Communicate with you about your orders

  • Respond to enquiries and customer service requests

  • Process returns, refunds and other customer requests

  • Improve our website, products and services

  • Prevent fraud and maintain website security

  • Maintain appropriate business and transaction records

  • Comply with legal and regulatory obligations

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Our Lawful Bases for Processing

Under applicable UK data protection law, we rely on the following lawful bases for processing personal information.

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Contract

We process information where necessary to enter into or perform a contract with you, including processing and delivering your order and providing customer support.

Legal Obligation

We may process information where necessary to comply with legal obligations, including tax, accounting, consumer protection and other legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms. This may include operating and improving our business and website, maintaining website security and preventing fraud.

Consent

Where required, we may process your information based on your consent, for example where you have opted in to receive certain marketing communications.

Where processing is based on consent, you may withdraw your consent at any time.

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Marketing Communications

If you choose to receive marketing communications from us, we may send you information about new products, promotions, offers and MadeByLysi business news.

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You can unsubscribe at any time by:

We will only send marketing communications where we have a lawful basis to do so.

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Sharing Your Information

We do not sell your personal information.

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We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

  • Payment providers

  • Delivery and postal services

  • Website and hosting providers

  • IT and security providers

  • Professional advisers

  • Government bodies or authorities where legally required

 

We aim to ensure that third parties only receive information that is reasonably necessary for the relevant service or purpose.

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International Transfers

Some service providers we use may process personal information outside the United Kingdom.

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Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

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Cookies

Our website may use cookies and similar technologies to:

  • Ensure that the website functions properly

  • Improve user experience

  • Analyse website performance and traffic

  • Support website security and functionality

 

You can control cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies.

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How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Providing customer service

  • Maintaining appropriate business records

  • Meeting legal, tax and accounting obligations

  • Dealing with disputes or potential disputes where necessary

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When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

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Your Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to processing based on legitimate interests in certain circumstances

  • Request transfer of your personal information where applicable

  • Withdraw consent where processing is based on consent

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These rights are subject to certain legal conditions and exemptions.

 

To exercise your rights, please contact us at: contact@madebylysi.com

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Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.

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You also have the right to complain to the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

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Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction.

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However, no internet-based service can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

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Third-Party Websites

Our website may contain links to third-party websites or services.

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We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read the relevant privacy policies when visiting third-party websites.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

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Any changes will be posted on this page together with an updated revision date.

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Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

MadeByLysi
Email: contact@madebylysi.com
Country: United Kingdom

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